RMA

SHELLY NORDICS

Warranty Claim Form

Version 1.0 | February 2026
nordics@shelly.com | +45 6916 5666
Please fill out one claim form for each product type with a different failure description.
This form is required for all defective device.
Defective products should be returned to Shelly Nordics upon reques.
Return shipments: nordics@shelly.com / +45 6916 5666  |  FAQ: www.shelly.cloud/en/faq
Shelly Europe Ltd  |  Shelly Nordics  |  nordics@shelly.com  |  +45 6916 5666
This form is intended for use by authorised Shelly partners in the Nordic region.

    1. Customer Information

    Company / Customer Name

    Email

    Phone

    2. Order Information

    Dealer

    Order/invoice number

    Order Date

    Claim Date

    Quantity of Defective Units

    3. Device Information

    Device Type / Model

    Serial Number / Device ID (optional)

    Firmware Version (optional)

    4. Fault Description

    Describe the problem in detail

    5. Installation Details

    Installation Date

    6. Supporting Evidence


    Please attach photos of the installation and/or fault. Photos can also be emailed to
    nordics@shelly.com referencing this claim.

    Attach photos or reference file names here

    Click to browse (jpg, png, pdf – max 5MB)

    7. Declaration & Signature


    I confirm that the information provided is accurate and the product has been used in accordance with Shelly product specifications.

    Name

    Date

    Signature